In this week’s top story, The Independent Automotive Aftermarket Federation (IAAF) has reacted to The Society of Motor Manufacturers and Traders (SMMT) and National Franchised Dealers Association (NFDA) ‘minute or two’ campaign which we reported last week. It will launch its ‘Right2Choose’ campaign to highlight the choice of an independent garage for servicing even within the warranty period.
In other news, dealers are seeing the benefits of a rise in GAP insurance as customers look for reassurance in tough economic times. And read on to find out how dealers are falling short in responding to customer calls – how long do you leave your call on hold?
If you have some interesting news that you think should feature in the weekly roundup please comment below and we will take it into consideration for next week's post. Please follow @GottServices on Twitter or check out the Gott Technical Services Facebook page for more garage equipment related info throughout the week.