Gott Guides: Lucy Middlemist


Lucy grew up in Wooler and relocated to Ashington just 5 years ago. She started working as a Service Administrator at Gott Technical Services in July 2013, after doing a similar job role for a drainage company in Morpeth. She is settling in well and considered as a valued member of the service team.

1.) How long have you worked at Gott Technical Services?

 4 Month

2 .) What is your position/job title there?

Service Administrator

3.) What’s the favourite thing you like about your job?

I believe that customer service is very important and keeping customers satisfied is key.

4.) Is there any particular piece of equipment/area of service that you specialise in or feel you know most about?

Part of my job role is to schedule jobs for engineers. I do believe that I am constantly learning new things on a daily basis though.

5.) What do you like to do in your spare time?

Spending time with friends and family. Holidays. Shopping. Nights out.

6.) Talk us through one of your normal days at work.

Every day is different working at Gotts – it keeps you on your toes.

Your top tip:

When you find yourself getting stressed….try to keep calm as there is always a resolution to the situation you are in.

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