Vehicle service and MoT outlets are at increased risk of losing business if they fail to respond rapidly to online aftersales enquiries, according to new independent research commissioned by GForces. After submitting an enquiry online, almost a quarter (24%) of the 2,000 survey respondents said they would only be willing to wait for up to two hours for an answer before they took their business elsewhere.
According to new figures from Halfords Autocentres, a motorist has put the wrong fuel in their car approximately once every 4 minutes over the past year. As many as 123,000 vehicles a year in the UK suffer a ‘misfuelling mishap’ – in many cases leaving them with a hefty bill from £500 to more than £3,000.
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