We offer free UK Mainland Delivery Only
Delivery times may vary per product, we will contact you with the delivery times following an order being placed.
If the Buyer has taken delivery of Goods damaged in transit, the Buyer shall upon delivery and awareness of such a defect return the defective item to the Supplier for inspection within 7 working days of receipt. Once received, at the discretion of the Supplier, a replacement of Goods or a credit note will be issued.
If the Buyer is in receipt of Goods they did not order then the Buyer must notify the Supplier and return the incorrect goods immediately. Upon receipt of the returned goods the Supplier shall then, with a reasonable timeframe and subject to availability, send the correct Goods at no extra cost to the Buyer.
If the Buyer orders the goods incorrectly, the Buyer shall notify the Seller and at the Buyers’ expense, return the Goods to the Supplier within 7 working days of receipt. Subject to the condition of the returned Goods the Supplier shall, at its discretion, provide a credit note or refund to the value of the Goods. The Supplier has the option to charge a handling and re-stocking fee for any Goods returned in this way.
The Buyer has the responsibility to take full care in ensuring the returned Goods are not subjected to damage whilst awaiting collection or in transit. Any such damage may result in the Buyer not being eligible for a replacement of Goods or a credit note or refund.
We do not offer a return if the Buyer knew the Goods were faulty on receipt and fail to advise the Seller, if the Buyer damages the Goods themselves by attempting to repair or offload incorrectly, if the Buyer no longer wants the item.
All goods are sold on a firm sale basis, i.e. the Seller will not take back any goods not required or sold by the Buyer, unless otherwise agreed by the Supplier in writing. All refunds must be authorised by a director from the Seller and once authorised refunds will be submitted 10 working days from order and are paid to the original payment method used for purchase of the Goods.
If Goods are made to order and cannot be reassigned to another Buyer then the Buyer will not be able to return the Goods.
Credit of amounts due or paid in will only be given for goods that are in saleable condition.